We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@onoroffclothing.com.
All orders are processed within 1 - 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Shipping options:
- UPS
- 100% of handling fee
- Transit time calculated at checkout
- UPS 2nd Day Air
- UPS 3 Day Select
- UPS Next Day Air Saver
- UPS Next Day Air
- UPS Next Day Air Early
- UPS Ground
- UPS Standard
To find out more about OnOrOff's Return Policies go to the returns and exchanges link which you can access in the customer service section at the bottom of the page or at the help center at the top of the page.
To find out more about OnOrOff's shipping options go to the shipping and payments link which you can access in the customer service section at the bottom of the page or at the help center at the top of the page.